Terms of Use

Introduction

These Terms of Use ("Terms") govern your access to and use of Xmentra, an AI-assisted, mentor-driven language learning platform. They form an agreement between you and Xmentra.

By using the Platform, you agree to these Terms. If you do not agree, please stop using the Platform.

These Terms are the master agreement. The Privacy Policy (/privacy), the Cookie Policy (/cookie-policy), the Disclaimer (/disclaimer), and, where published, the AI & Educational Use Policy (/ai-policy), the Acceptable Use Policy (/acceptable-use), and the Copyright & Intellectual Property Policy (/copyright-policy) are incorporated into these Terms by reference. Where a topic is owned by one of those documents, that document governs the detail and these Terms govern the agreement.

1. Definitions

These definitions are shared across all Xmentra legal documents and are reproduced without modification in each of them.

• Platform — the Xmentra website at https://xmentra.com, together with any applications, subdomains, and interfaces operated by Xmentra.
• Services — all functionality offered through the Platform, including lessons, learning experiences, vocabulary, grammar, listening, revision, progress tracking, the educational blog, and any features added later.
• AI Features — any part of the Services that uses automated language models or similar techniques to generate, adapt, evaluate, or respond to content, including the AI Mentor and AI Conversations when introduced.
• Personal Information — information that identifies, or can reasonably be used to identify, an individual, either alone or combined with other information available to Xmentra.
• Cookies — small files placed on a device by the Platform or a Third Party Service to store or read information.
• Local Storage — browser storage mechanisms (including localStorage and sessionStorage) used by the Platform to keep information on the User's own device.
• Third Party Services — independent providers whose infrastructure or tools support the Platform, including hosting, analytics, and, where applicable, payment, communication, and AI providers.
• User — any person who accesses or uses the Platform, with or without an Account.
• Content — any text, audio, image, code, exercise, translation, or other material available through the Platform, whether created by Xmentra, generated by AI Features, or submitted by a User.
• Account — a credentialed profile that a User may create when Accounts are available, allowing Learning Data to be stored by Xmentra rather than only on the device.
• Learning Data — information about a User's learning activity, such as lessons opened, experiences completed, confidence responses, saved vocabulary, and revision history.
• Educational Content — Content published by Xmentra for learning purposes, including lessons, learning experiences, explanations, audio, and blog articles.
• Mentor — the guiding instructional voice of the Platform, delivered through Educational Content and, where applicable, AI Features. A Mentor is not a certified teacher, examiner, translator, or adviser.
• Subscription — a recurring paid arrangement granting access to Premium Features, where such arrangements are offered.
• Premium Features — Services available only under a Subscription or other paid plan.
• Community — any feature allowing Users to interact with one another, including forums, comments, groups, or shared practice.

2. Who We Are

Xmentra is an independent language learning platform operated from India and available internationally. References to "we", "us", and "our" mean Xmentra.

You can reach us at any time at hello@xmentra.com.

3. Eligibility

You may use the Platform if you are at least 14 years old.

If you are under the age of majority where you live, you may use the Platform only with the awareness of a parent or guardian. A parent or guardian who allows a minor to use the Platform accepts these Terms on that minor's behalf.

The Platform does not verify age. Age is a condition of use that you confirm by using the Services.

4. The Services

The Services help you build practical language capability through structured lessons and guided learning experiences.

You may use the Services without an Account and without payment. Where Accounts, Premium Features, or Community are introduced, the sections below apply from the moment those features become available to you.

The Services are educational tools. They do not replace a teacher, a course provider, an examining body, or a professional adviser.

5. Educational Scope and Limits

Educational Content is prepared with care and reviewed before publication. It is provided for learning purposes and is not a certification of ability.

Learning outcomes depend on your own practice and circumstances. We do not guarantee a level of fluency, an examination result, an immigration or employment outcome, or a timeline for progress.

The Disclaimer (/disclaimer) owns the detail of this limitation. Where Certificates are offered, the Certificate Policy will describe what they do and do not represent.

6. Accounts

Accounts are not currently available. Where Accounts are offered:

1. You must provide accurate registration information and keep it current.
2. You are responsible for your credentials and for activity carried out through your Account.
3. You must tell us promptly at hello@xmentra.com if you believe your Account has been accessed without your permission.
4. You may close your Account at any time, and closure is handled without obstruction or retention tactics.
5. Accounts are personal. You may not share, sell, or transfer an Account.

The handling of registration information is described in the Privacy Policy (/privacy).

7. Licence to Use the Platform

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and its Content for your own learning.

Under this licence you may:

• read, listen to, and study Educational Content on the Platform;
• take private notes and make copies for your own study;
• share links to public pages.

Under this licence you may not:

• republish, redistribute, resell, or sublicense Content, in whole or in part;
• use Content to build, train, fine-tune, or evaluate a machine learning model;
• scrape, crawl, bulk-download, or systematically extract Content;
• present Content as your own, or as part of a paid or free course you offer;
• remove or obscure attribution, branding, or notices.

Where commercial, classroom, or institutional use is needed, write to hello@xmentra.com. Permission is granted in writing or not at all.

8. Intellectual Property

The Platform, its Educational Content, curriculum design, learning experience architecture, mentor voice, audio, text, layout, design system, and software are owned by Xmentra and protected by intellectual property law.

Nothing in these Terms transfers ownership. Rights not expressly granted in section 7 are reserved.

Ownership, permitted use, and the takedown procedure are owned by the Copyright & Intellectual Property Policy (/copyright-policy). If you believe Content on the Platform infringes your rights, write to hello@xmentra.com with enough detail to identify the work and the page concerned.

9. User Content

The Platform does not currently publish material submitted by Users. Where Community, comments, or shared practice are introduced:

1. You keep ownership of what you submit.
2. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, display, and distribute your submission on the Platform, for the purpose of operating the Services.
3. You confirm you have the rights needed to submit it, and that it does not infringe anyone else's rights.
4. We may remove a submission that breaches these Terms, the Acceptable Use Policy (/acceptable-use), or the Community Guidelines.

Anything you send us as feedback or a suggestion may be used to improve the Services, without obligation or payment.

10. Acceptable Use

You agree to use the Platform lawfully and without harming its integrity or other Users. You may not:

• interfere with, disrupt, or overload the Platform or its infrastructure;
• attempt to gain unauthorised access to any system, account, or data;
• probe, scan, or test security without our written permission;
• reverse engineer, decompile, or attempt to derive source code, except where law expressly permits it;
• circumvent access controls, usage limits, rate limits, or paywalls where such measures exist;
• use automated tools to access the Services other than standard search engine crawling permitted by robots.txt;
• impersonate another person, or misrepresent an affiliation with Xmentra;
• harass, abuse, threaten, or endanger another User;
• upload malicious code, or use the Platform to distribute it;
• use the Services for any unlawful purpose.

The Acceptable Use Policy (/acceptable-use) owns the detail of these rules. A breach of that Policy is a breach of these Terms.

11. AI Features

AI Features are not currently active in the learning experience. Educational Content is authored and reviewed by people before it is published.

Where AI Features are offered, three principles apply permanently:

1. Transparency — you are told when AI is involved.
2. Human oversight — AI assists judgement, it does not replace it.
3. Educational assistance — AI supports learning and may be inaccurate.

You accept that output generated by AI Features may contain errors and should be checked before it is relied on, particularly for translation, grammar explanation, or anything with practical consequences. You remain responsible for how you use that output.

You may not use AI Features to generate unlawful, harmful, or abusive content, to extract the underlying model or prompts, or to produce material for resale.

Capability and limits are owned by the AI & Educational Use Policy (/ai-policy). The handling of information you enter into AI Features, including training practice, is owned by the Privacy Policy (/privacy).

12. Learning Data

Learning Data is currently stored on your own device, in your browser's Local Storage. It is not held in Xmentra's systems.

This means:

• clearing your browser storage, using private browsing, or switching device or browser will remove or hide your progress;
• we cannot restore Learning Data that your browser has discarded, because we do not hold a copy;
• you control that information directly.

Learning Data stored on your device is never moved to Xmentra's systems without prior notice and a deliberate action by you. Where Accounts are available, the Privacy Policy (/privacy) describes how storage and migration work.

13. Payments and Subscriptions

The Services are currently free of charge. Where Premium Features or Subscriptions are offered:

1. Prices, billing periods, and what is included are shown before you commit.
2. Payment is handled by a third-party payment processor; we do not store full payment card details.
3. A Subscription renews for the stated period until you cancel, and cancellation is available without obstruction.
4. Taxes may be added where law requires.
5. Refunds and cancellations are governed by the Refund & Cancellation Policy, and billing mechanics by the Billing Terms, once those documents are published.
6. Access to Premium Features ends when the paid period ends.

We do not use pressure tactics, hidden renewals, or dark patterns in any purchase or cancellation flow.

14. Community

Community features are not currently available. Where Community is offered, the Community Guidelines apply in addition to these Terms and the Acceptable Use Policy (/acceptable-use), and describe expected conduct, moderation, and reporting.

Community spaces are for learning. Content posted there may be visible to other Users, and you should not post Personal Information you would not want seen.

15. Certificates

Certificates are not currently issued. Where a Certificate or completion record is offered, it records participation and progress within Xmentra only. It is not an accredited qualification, and it does not substitute for a recognised examination. The Certificate Policy will describe its scope.

16. Mobile Applications

No mobile application is currently distributed. Where a Mobile Application is released, these Terms apply to it, supplemented by Mobile App Terms covering device permissions, on-device storage, app store rules, and push messages. App store terms may also apply to your download.

17. Third Party Services and Links

The Platform relies on Third Party Services for hosting, content delivery, and analytics, and, where applicable, for payment, communication, and AI processing. Their role is described by category in these Terms and named in the Privacy Policy (/privacy).

The Platform may link to external websites and resources, including mentor-recommended learning material. We do not control those sites and are not responsible for their content, accuracy, or practices. Their own terms and privacy policies apply when you visit them.

18. Communications

We may contact you about the Platform where you have written to us, or where Accounts exist and a message is necessary to operate the Services, such as a security or Terms notice.

Marketing messages, where offered, are sent only with your agreement and always include a way to unsubscribe.

19. Availability and Changes to the Services

We work to keep the Platform available, but we do not promise uninterrupted access. The Services may be unavailable during maintenance, deployment, infrastructure failure, or events outside our control.

We may add, change, or withdraw features, lessons, or Content. Where a change materially reduces functionality you rely on, we aim to give reasonable notice. Educational Content evolves as the curriculum improves, and lesson structure may change between visits.

20. Suspension and Termination

You may stop using the Platform at any time. Where Accounts exist, you may close yours at any time.

We may suspend or end your access, with or without notice, where:

• you breach these Terms or the Acceptable Use Policy (/acceptable-use);
• your use threatens the security, integrity, or availability of the Platform;
• we are required to do so by law; or
• we discontinue the Services.

Where the breach is minor and capable of being corrected, we will normally raise it with you first.

On termination, the licence in section 7 ends immediately. Sections 8, 9.4, 12, 21, 22, 23, 24, and 26 survive termination.

21. Disclaimer of Warranties

The Platform, the Services, and all Content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability, to the fullest extent permitted by law.

We do not warrant that Content is free of error, that the Services will meet your requirements, or that defects will be corrected. Nothing on the Platform is professional advice — educational, legal, medical, financial, immigration, or otherwise.

Where your local law does not allow the exclusion of certain warranties, those warranties are limited to the shortest period and narrowest scope that law permits.

22. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, XMENTRA IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, LEARNING PROGRESS, GOODWILL, OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM.

Our total liability for all claims relating to the Services is limited to the greater of the amount you paid to Xmentra in the twelve months before the claim, or fifty United States dollars (US$50).

We are not liable for:

• loss of Learning Data stored on your device, including loss caused by clearing browser storage or changing device;
• learning outcomes, examination results, or decisions taken in reliance on Content or AI Features;
• the acts, omissions, or availability of Third Party Services;
• events outside our reasonable control.

Nothing in this section limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence. Where your local law grants you rights that cannot be waived, this section applies only to the extent that law allows.

23. Indemnity

You agree to indemnify Xmentra against claims, losses, and reasonable costs arising from your breach of these Terms, your unlawful use of the Platform, your infringement of a third party's rights, or Content you submit. This obligation does not apply to matters caused by us.

24. Governing Law and Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts of India have jurisdiction over any dispute arising from these Terms or the Services.

Governing law and forum are stated only in this document. No other Xmentra legal document states or varies them.

If you are a consumer resident elsewhere, this section does not remove the protection of mandatory consumer law in your country of residence, or your right to bring proceedings in your local courts where that law gives you that right.

Before starting formal proceedings, please write to hello@xmentra.com and give us 30 days to resolve the matter. Most issues are settled this way.

25. Changes to these Terms

We may update these Terms as the Platform develops. The version block at the top of this document always shows the current Version, Effective Date, and Last Updated date, and section 28 records what changed.

A MAJOR change affects rights, obligations, data practices, or scope. Once Accounts exist, a MAJOR change is announced at least 14 days before its Effective Date. A MINOR change covers clarification, formatting, or contact details.

Continuing to use the Platform after an Effective Date means you accept the version then in force. If you do not accept it, please stop using the Platform.

26. General Provisions

• Entire agreement — these Terms, together with the documents incorporated by reference, form the whole agreement between you and Xmentra about the Services.
• Severability — if a provision is found unenforceable, the rest remains in force and the provision is applied to the maximum extent permitted.
• No waiver — a delay in enforcing a right is not a waiver of that right.
• Assignment — you may not assign these Terms. We may assign them as part of a reorganisation or transfer of the Platform, on notice, without reducing your rights.
• No third-party rights — these Terms create rights only for you and Xmentra.
• Order of precedence — where these Terms conflict with an incorporated document on the agreement itself, these Terms prevail. On a topic owned by another document under the Legal Architecture, that document prevails on the detail.
• Language — the English version of these Terms governs; any translation is provided for convenience.

27. Contact Information

Email: hello@xmentra.com Platform: https://xmentra.com

We aim to respond to every enquiry within 30 days.

28. Revision History